Lennox Area Operations Manager in Albany, New York
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
National Account Services (NAS) , wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.
Competitive Pay + uncapped Bonus Opportunity
Company vehicle provided
Ongoing Training and Development
Medical, Dental, Disability & Insurance coverage, + 401k Plan Match
Company paid vacation, personal days & holidays
Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.
Duties include, but are not limited to:
Supports, coaches, and mentors Branch Managers to ensure overall success
Area Evaluations: Meets with each Branch Manager monthly. Visits branches monthly, reviews area operations to ensure the proper implementation of policies, procedures, and processes consistent with business model
Safety: Reviews area safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
Financial: Reviews each branch’s financial performance monthly and defines the best course of action to achieve area budget and profitability goals.
Recruitment: Conducts monthly review of area staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the region have the proper tools and support to recruit, on-board and develop employees
Customer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
Training: Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet business objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
Communication: Effectively communicates business strategies and goals to meet objectives
Drives profitability and success throughout the Area
Minimum five years supervisory experience
Computer skills and proficiency in MS Office software
Ability to develop and train work force, build relationships
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to communicate in a clear, concise, understandable manner, and listen attentively
Associate’s (A.A.) or equivalent from two year college or technical school or related experience
Successful track record in the areas of profitability, cost control, and business growth
HVAC industry preferred; Service, Construction management a plus
Computer skills and proficiency in MS Office software
NATE certification, CMS certification a plus
Travel Requirement of 85%
Job Locations US-NY-Albany
Requisition # 2020-23603
Category Service Operations
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com
For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.
Please visit the E-Verify website for more information on this program.