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Lennox Specialist - SAP PP in Chennai, Indiana

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

Job Description:

  • Over 10-15 years of related experience

  • SAP ECC 6.0 systems configuration experience is required in the Production Planning and Control (PP) module, specific to discrete manufacturing solutions. The discrete manufacturing scenarios supported include Repetitive Manufacturing, Make to stock Manufacturing using production orders, Configure to order, and engineer to order.

  • Functional business knowledge and experience working in Manufacturing Industry in general and metal fabrication in particular is preferred

  • Knowledge in Make to Order (MTO) scenario with Variant Configuration (VC) is required

  • Experience in is preferred

  • Some experience with SAP APO is a plus.

  • Experience in Lean Manufacturing principles, and master data management is desired.

Primary Functions:

  • Understand the IT Service Operations processes followed at Lennox

  • Understand the SLA definitions

  • Understand the structure and key point of contacts in business and IT

  • Initiate working on the queue and resolution of the tickets

  • Quick issue resolution in the respective area within defined SLA

  • Proactive and confident communication to stakeholders/customers/peers

Key Deliverables:

  • Proactive monitoring of the support queue

  • Issue resolution as per defined SLA


  • A demonstrated focus on customer service excellence (Mandatory)

  • Excellent communication skills (Mandatory)

  • Over 7-10 years of related experience (Mandatory)

  • SAP ECC 6.0 systems configuration experience is required in the Production Planning and Control (PP) module (Mandatory)

  • Demonstrated stakeholder engagement skills

  • Target focussed and results driven

  • Strong business understanding and focus

  • Self-motivated, with strong ability to work both independently and with teams

  • Seeks the best outcomes for the business and all customers

Requisition # 2018-16010

Category Information Technology

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.

Diversity & Inclusion Website