Lennox Director, Application Engineering & CS in Stone Mountain, Georgia
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Heatcraft Worldwide Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions to customers in more than 70 countries. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain, Columbus and Tifton, Georgia, produce evaporators, condensers, compressor racks, merchandise display cases and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Kysor/Warren and InterLink.
Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.
Duties include, but are not limited to:
Responsible for directing all aspects of the Application Engineering and Customer Service Department including customer service policies, objectives, and initiatives.
Establishes and implements short and long range organizational goals, objectives, strategic plans, policies and operating procedures.
Informs management of product issues that arise from problems identified from customer service support.
Develops and implements policies and procedures concerning customer correspondence and the processing of customer complaints.
Interfaces with other departments such as sales, marketing and operations for development and coordination of customer support activities.
Directs and oversees customer service processes including establishing internal control procedures, conducting audits and documentation.
Responsible for directing and assuring compliance with all policies and procedures that are related to customer orders.
Builds a high performance employee culture based on individual and team learning, accountability and career progression.
Responsible for assessment, recruitment, training and development of talent.
Directs implementation of business strategies in areas such as quality assurance, organization structure, training, customer segmentation or cross selling.
Requires a bachelor's degree or an equivalent combination of education and experience.
Requires at least 8 years related experience.
Requires at least 5 years experience as a manager.
Knowledge of management principles and practices.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Ability to foster a cooperative work environment for employees.
Business and financial acumen.
Skilled in driving change by examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Knowledge and ability to effectively manage policies and performance.
Requisition # 2018-13356
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
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